Frequently Asked Questions
Yes, absolutely. The product you receive will be exactly the same as shown in the picture. We take all product photos ourselves or use official supplier images to ensure they accurately represent the item you will receive. Please note that slight color differences may occur due to lighting or monitor settings, but the product design and features remain consistent.
Once your order is confirmed, a sales receipt will be sent to your registered email address. You can also view and download your receipt by logging into your account, going to the “My Orders” section, and selecting the specific order. If you need further assistance, feel free to contact our customer support.
To return an item, please follow these steps:
Log in to your account and go to the “My Orders” section.
Select the order and item you wish to return.
Click on “Request Return” and follow the instructions provided.
Once your return is approved, you’ll receive return shipping instructions via email.
Please ensure the item is unused, in its original packaging, and returned within our return period (usually 7–30 days, depending on our policy). If you need help, our customer service team is happy to assist you.
We do our best to restock popular items as quickly as possible. If an item is marked “out of stock,” we recommend checking back later or subscribing to restock notifications on the product page if available. For limited edition or seasonal items, restocking may not be guaranteed. If you’d like to inquire about a specific item, feel free to contact our customer support.
We currently ship to a wide range of countries and regions. During checkout, you’ll be able to select your shipping destination from the available list. If your location is not listed, unfortunately, we may not ship to that area at this time. For specific shipping availability or special requests, feel free to contact our customer service team.
